1. Do you have a minimum order quantity (MOQ)?

Answer: We do not have a strict minimum order requirement. However, wholesale pricing is tied to order quantity: depending on the quantity, our wholesale prices typically range from35% to 50% of the suggested retail price (MSRP).

2. How can I place an order?

Answer: You can contact us through our website form or email us directly(sureflyeyewear@gmail.com). Once we confirm your order, we will issue a proforma invoice and arrange production/shipping.

3. What is your typical lead time?

Answer: For in-stock products, shipping usually takes [2–7 business days] within Canada. For custom or OEM/ODM orders, lead time is generally [45–80 days] depending on the design and quantity.

4. Do you offer custom design or private label (OEM/ODM) services?

Answer: Yes. With over 10 years of factory operation in China, we provide custom design, branding, and private label services to meet specific customer needs.

5. Do you provide samples?

Answer: Yes, sample orders are available. Please contact us for details about sample cost and shipping.

6. How do you handle pricing and MSRP?

Answer: The suggested retail price (MSRP) is displayed on our website for reference. Wholesale prices are calculated based on factors such as order quantity and lead time, and typically range from35% to 50% of the MSRP depending on these conditions.

7. What are your payment terms?

Answer: We accept payments via [bank transfer, PayPal, credit card, etc.]. For first orders, full payment may be required before shipping. Long-term partners may enjoy flexible payment terms.

8. Where do you ship from?

Answer: We ship both from our Canadian warehouse for local clients and directly from our factory in China for larger international orders.

9. What kind of warranty or quality assurance do you provide?

Answer: All our frames go through strict quality checks. We guarantee stable quality, and defective items can be replaced or credited in the next order.

10. Who are your typical clients?

Answer: Our customers include optical retail stores, wholesalers, and distributors across North America.